Returns & Exchanges
100% Satisfaction Guarantee
We want you to love what you ordered — that's a promise. If you're not completely happy with your purchase for any reason, we'll make it right.
Our Return Policy
We accept returns on unworn items within 45 days of purchase — no questions asked. Wrong size, not what you expected, or just not your style? Send it back and we'll take care of you.
Return shipping is on us. Free returns, always.
Extended Holiday Window: Items ordered between October 1 – December 25 qualify for an extended return window of 90 days.
How to Start a Return or Exchange
Easy as a Dunkin' run — click below and follow the step-by-step instructions. Exchanges are available directly through the portal too.
Received a Gift?
No problem. Use the gift exchange option in the portal and we'll get you sorted with something you'll actually love.
Refunds
Once we receive your return, we'll inspect the item and process your refund within 2–4 business days. You'll get an email confirmation when it's been approved.
Refunds are issued to your original payment method. Depending on your bank or card provider, it may take a few additional business days to show up on your statement.
A few things to know:
- Original shipping charges are non-refundable, unless we made an error or the item arrived defective
- Gift card purchases are refunded as store credit
- We're unable to refund the price difference if an item goes on sale after your purchase
Defective or Damaged Item?
We'll always make it right — no exceptions, no hassle. Contact us at help@chowdaheadz.com and we'll get a replacement out to you.
Final Sale & Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Mystery items (t-shirts, hats, candles)
- T-shirts with custom or personalized text
- Any items marked as Final Sale
Questions?
Our team is here to help. Shoot us an email at help@chowdaheadz.com and we'll get back to you wicked fast.