Chowdaheadz will accept returns within 45 days (90 days for orders placed between 10/1-12/25) for products that are not used, unopened, defective, or you are not happy with the item for any reason. Keep in mind that we are not able to offer exchanges for products, but you can of course return your merchandise for a full refund to your original form of payment and repurchase your desired product whenever you'd like.
If you'd like to return an item, please click below to get started. We just need a little info from you, and then we will provide you with a prepaid label!
What items are returnable?
Chowdaheadz will accept returns on items delivered within 45 days. We accept returns on clean, unworn & unscented apparel, and all other non-apparel items unless otherwise specified on the product page.
** Please note that we cannot provide prepaid labels for international orders.
What orders are not refundable?
- Items marked as final sale
- Free gifts or promotional items with retail items
- Mystery items
- Custom t-shirts
How do I exchange for another size/style/etc?
We do not offer immediate exchanges, but you can of course send back your merchandise for a full refund and place a new order at your convenience
I received one of your products as a gift and I want to return or exchange it
No problem! Send us an email at firstname.lastname@example.org and we'll get you a return form and shipping label.
I live close by. Do you offer on-site returns or exchanges?
No. We do not have a retail store and we're unable to offer warehouse returns/exchanges at this time. Sorry!
You sent me the wrong merchandise/something was left out of my order. How do I get my stuff?
We're very sorry about this! Send us an email at email@example.com before processing your return explaining your situation. We'll do our best to get a replacement out wicked fast
My merchandise is damaged. What do I do?
Send it back to us using the prepaid label. If there is broken glass in your order please do not send it back! Be very careful and discard the glass. Send us an email at firstname.lastname@example.org and we'll work on getting a replacement out for you.
How soon will I get my refund?
Returns can take anywhere from 7-14 business days to arrive at our warehouse and be inspected by our team. Once your refund is issued, it takes 2-3 business days to show on your bank statement.
I got my refund, but it's not for the full purchase amount. How come?
Chowdaheadz does not provide refunds for original shipping charges except in cases where we have made a shipping error.
I have a question that wasn't answered here.
No problem! Send us an email at email@example.com. We'll get back to you wicked fast (usually within a few hours).
35B Industrial Parkway
Woburn, MA 01801